LabelRM Return & Exchange Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, LabelRM offers a simple and transparent exchange and credit note policy.

Eligibility

  • Exchanges or credit notes are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Customized, engraved, or made-to-order jewelry is non-exchangeable unless defective.
  • For hygiene reasons, earrings cannot be exchanged or credited unless damaged or defective on arrival.

Process

  1. Contact Us — Email or WhatsApp our customer care team with your order number and reason for exchange.
  2. Approval — We’ll confirm eligibility and provide return instructions.
  3. Ship Back — Send the item to the return address provided. Customers are responsible for return shipping unless the item is defective.
  4. Credit Note/Exchange — Once we receive and inspect the item, we’ll issue a credit note or ship your replacement.

Credit Note Validity

  • Credit notes are valid for 6 months and can be redeemed on any future purchase with LabelRM.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery with photos, and we will arrange a replacement or issue a credit note at no extra cost.

Return and Refund or Exchange policy

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