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Terms and Conditions

  • GEMBOX GENERAL TRADING L.L.C maintains the Website ("Site").
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’
  • If you are not satisfied with the product upon receiving for any reason you may have the option to exchange the item.
  • We are not liable for any damages caused to the product during transit.​
  • Products should be returned unused and with all tags attached. ​
  • Product returns that are damaged maybe charged.​
  • Please inform us in the event any products are delivered without tags.​
  • Unidentified returns will be returned to the sender.​
  • Products are faulty if they are received damaged we will offer to reapir faulty items..​
  •  All custom made orders are non-returnable and un-exchangeable.​
  •  We offer free return within 7 days of products that are received broken. After 7 days, return maybe charged for broken items. Where possible, We will offer to repair faulty products.


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