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FAQ's

FAQ

How do I return an item?

To return an item, the customer must write to us at labelrm@gmail.com or
call/WhatsApp us at +971 56 4799074 and we will reply you withing
24 hours. Our working hours are Saturday – Thursday from 11am – 6pm.

Do you accept refunds?

We accept returns for store credit only.

Shipping and Delivery

The delivery of jewellery will be done within 7 days from the purchase date. Free shipping above AED 100 purchase within UAE.

What is the timeline on exchange?

We must receive the product within 7 days from the date of delivery.

What condition should the returned product be in?

Items must be unused, unworn, unwashed and undamaged by you. Goods will
only be accepted if they are returned in their original packaging.

Can I cancel my order before I receive it?

We shall not be able to process the cancellation if the item/items are
processed. Store credit will be provided against the cancellation of an
order.

Our terms and conditions pertaining to returns and exchange is as follows:–

  • Items should be returned unused and with
    all tags still attached. Returns that are damaged may not be accepted
    and may be sent back to the customer.Please inform us in the event any
    Goods/Products are delivered without tags
  • Unidentified returns may be returned to the sender.
  • Goods are faulty if they are received damaged.
  •  All custom made orders are non-returnable/non exchangeable
  • We
    offer free returns within 7 days for products that are received broken.
    After 7 days, returns maybe charged for broken items.  Where possible,
    we will offer to repair faulty items.
    Can I cancel my order before i receive it?
  • We shall not be able to process the cancellation if the item/items are processed.
  • Store
    credit will be provided against the cancellation of an order, refund
    will be credited in the same account within 3 working days.

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